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(480) 454-8787 Client Support Start a Diagnostic

Growth doesn't break practices. Unmanaged technology does.

Technology leadership for dental groups and growing practices

Preventive Managed IT, a structured Technology Diagnostic and fractional CTO oversight, built for dental practices and groups.

Start with a Technology Diagnostic How we engage
25+ years in dental technology
Built for growth single practices to multi-location dental groups
90-day action plan from a structured Technology Diagnostic
On-site & nationwide Arizona, Utah and Colorado — remote nationwide

Audience

Who we serve

  • Multi-location dental groups Operators who need one technology standard across every site.
  • Owners adding practices through acquisition Buyers who want clarity on what they’re buying—and a plan to absorb it.
  • DSOs and partnerships without an in-house IT leader Leadership that needs executive technology ownership without a full-time hire.
  • Founding dentists planning a second location Practices ready to grow without inheriting ad-hoc IT decisions.
  • Established single practices One office that wants preventive IT and a real plan, sized for one location, ready if you add a second.

Constraints

Problems we solve

  • Every office set up differentlyNo shared baseline for network, imaging, or access.
  • No one owns the technology roadmapVendors react. Leadership doesn’t get a plan.
  • Backups no one has test-restored“Scheduled” isn’t the same as recoverable.
  • Acquisitions take months to absorbNo playbook, no clock, no single owner.
  • Vendors and contracts nobody tracksSpend and risk hide in email threads.
  • Security that depends on luckPatching, MFA, and identity left to chance.

Engagement

How we engage — the 3-phase model

Clarity first. Then execution. Then ongoing ownership—without theater.

DocuTicket Technology Diagnostic

Structured assessment · scope for follow-on work set from the findings

A scored review across 6 areas (1–5 each). Identifies the highest-priority gaps and delivers a concrete 90-day action plan—three 30-day sprints ready to run.

Acquisition Assessment is a separate engagement—scoped per deal—used before or right after a purchase so you know what you’re buying and how standardization will land. See Dental groups or ask about an Acquisition Assessment.

90-Day Execution

Project-based · sprint cadence · scoped from the Diagnostic

We execute the roadmap from the Diagnostic—stabilize first, standardize next, then optimize and hand over clean ownership.

Days 1–30 Stabilize Inventory, critical risk, backups, access, and uptime.
Days 31–60 Standardize Target stack, shared configs, and location rollout.
Days 61–90 Optimize & hand over Verification, reporting, and operating rhythm.

Ongoing support and leadership

Ongoing · sized to your locations and stack

Keep leadership and operations after the 90 days—without forcing a full-time IT executive hire.

  • Managed IT & security — monitoring, updates applied and verified, backup restore tests, and HIPAA-minded risk work.
  • Fractional CTO oversight — roadmap, vendors, budget, and reporting to ownership

Managed IT

Patients bring enough surprises. Your technology shouldn’t.

Your patients come in for cleanings so small problems never become emergencies. We do the same for your technology.

Managed IT is preventive IT for your practice.

What we watch

  • UpdatesWindows updates, firmware and BIOS updates for workstations, servers and network equipment. They’re scheduled after hours, checked first against imaging, sensor and practice-management software, and verified afterward.
  • BackupsChecked, with test restores on a set schedule.
  • Early warningsDrives, servers and firewalls watched for signs of failure.
  • RenewalsWarranties and domain and certificate renewals tracked.
  • LifecycleEquipment flagged for replacement before it fails.

Response-time targets

These start after setup. They’re how fast we respond, not how fast every fix is finished. Support hours: Monday to Friday, 7 a.m. to 6 p.m. Arizona time.

  • Urgent (can’t see patients) Server, practice software, imaging or internet down. Response within 1 hour during support hours. Remote work starts right away. If it can’t be fixed remotely, we come on-site the same day for reports by noon, or first thing the next business day for later reports (Phoenix metro).
  • High (one room or person stuck) One operatory, workstation, sensor or printer down. Response within 2 business hours.
  • Routine New users, changes, questions. Acknowledged within 1 business day, and most completed within 3 business days.
  • After hours Urgent only, by phone, on a best-effort basis unless the plan includes after-hours coverage.

Caught before the call

Each month we send a short report of issues we caught and fixed before anyone had to call—so you can see the preventive work, not just tickets.

Every Managed IT plan starts with a Technology Diagnostic, so pricing fits your computers, locations and systems.

Start with a Diagnostic

Framework

The Diagnostic — 6 areas (scored 1–5, max 30)

One scorecard, whether you have one location or twenty. Gaps become a prioritized 90-day plan—not a binder of recommendations.

  1. 01
    Network & infrastructure Connectivity, Wi‑Fi, servers, firewalls, and site-to-site consistency.
  2. 02
    Imaging & clinical systems PMS, sensors, pano, and integrations that keep chairs productive.
  3. 03
    Data protection & recovery Backup jobs, retention, and restore tests—not assumptions.
  4. 04
    Security & access Identity, MFA, endpoint protection, and verified patching.
  5. 05
    Phones & communications Voice, call flow, and reliability across locations.
  6. 06
    Vendors, lifecycle & budget Contracts, refresh cycles, and spend leadership can plan against.

Communications

Business phone systems

Cloud-hosted voice for dental practices and groups—one system across every office, clear calls next to imaging and cloud traffic, and a clean cutover when you acquire a practice.

  • One system, every location Cloud-hosted VoIP with extension dialing between offices, auto-attendants and menus, ring groups, after-hours routing, and voicemail to email.
  • Number porting & cutover Port numbers from legacy and analog systems and carriers so patients keep calling the numbers they know.
  • Call quality on a busy network Monitoring and network QoS so voice stays clear alongside imaging and cloud traffic—plus carrier redundancy and failover planning.
  • Recording, retention & desks Call recording with defined retention, and desk phones provisioned and managed centrally.
  • Part of Diagnostic & acquisition Phones are scored in the Technology Diagnostic. On acquisition, we consolidate the new office’s old phone system into the group standard—same playbook as the rest of the stack.
  • Owned like the rest of IT Voice sits under the same roadmap, vendors, and support path as network and security—not a separate silo nobody owns.

Call analytics for managers and ownership

Visibility across every location—front desk performance, marketing numbers with tracking and routing, and a weekly scorecard for office managers and owners.

Answer & miss

  • Time to answer
  • Missed & abandoned calls
  • Missed-call callback tracking — whether each was returned, and how fast
  • Hold times & hang-ups on hold
  • Voicemail response time

Volume & staffing

  • Volume by hour, day & location
  • Staffing vs. busy-hour gaps
  • Lunch & after-hours demand
  • First-time vs. repeat callers — by caller ID

Quality & leadership

  • Call quality scores — per location
  • Recording review — training and quality, with defined retention
  • Marketing numbers — tracking and routing on campaign lines
  • Weekly scorecard — emailed to office managers and owners

Starting a Diagnostic or an Acquisition Assessment? Ask us to include phones—especially when a newly acquired office still runs a standalone system. Prefer email? hello@docuticket.com.

Patient acquisition

Practice Websites & Local SEO

Patient-facing practice websites with ongoing Care, plus optional organic local SEO so nearby patients can find you. Organic search only—no ranking guarantees.

  • Practice website build A patient-facing site for the practice: home, about/team, services, new patients, contact/appointment request, and privacy—built from your details, photos, hours, and services.
  • Care Hosting, security, updates, and edits while DocuTicket hosts the site. We acknowledge requests within one business day and target routine edits within three business days after receiving complete instructions and required approvals.
  • Organic local SEO Google Business Profile, on-page/meta/schema, monthly content, and rank tracking with 30 / 90 / 180 / 365-day plans. Organic only—no paid ads, and no ranking guarantees.
  • Owned with the rest of IT Sites and listings sit under the same roadmap and support path as network and security—not a separate marketing silo.

Get a practice website quote

Prefer email? hello@docuticket.com.

Differentiation

Why DocuTicket

Operator, not consultant We run the systems we recommend. Plans come with ownership—not a slide deck that sits unused.
Built for groups, right-sized for one office Standards, acquisition playbooks and reporting built for groups, with the same discipline for a single practice. Not break/fix.
Dental-specific depth Imaging, PMS, and clinical workflows treated as first-class—not generic SMB IT.
Security without theater HIPAA-minded operations. BAA available on request. We do not claim “HIPAA certified.”

Trust

Security & compliance approach

We treat patient data carefully and keep PHI handling minimal. Security work is practical—access control, patching, backup verification, logging, and vendor hygiene—aligned to how dental practices actually run.

  • Access
    Least-privilege administration Named accounts, MFA where available, and changes gated by plan and approval.
  • Ops
    Continuous verification Monitoring, patch status, and backup outcomes reviewed—not assumed.
  • Legal
    BAA available on request HIPAA-minded practices. We do not claim HIPAA certification.

FAQ

Questions from practices and groups

We’re a single office. Is this for us?

Yes. Single practices get the same Diagnostic, Managed IT and standards. The Diagnostic is a smaller scope and price for one office. If you add a location later, you’re already built to the standard.

Can you support mixed PMS platforms across offices?

Yes. Different locations often run different practice management and imaging stacks. The Diagnostic maps what you have; standardization is planned deliberately—not forced overnight.

What happens when we acquire a practice?

Acquisition Assessment is separate from the Technology Diagnostic and scoped per deal. Before or right after close we assess the practice, then hand off a 30 / 60 / 90 plan to stabilize and standardize. Scope and timeline depend on locations, existing vs. new technology, and deal complexity.

How is fractional CTO different from a full-time hire?

You get executive technology ownership—roadmap, vendors, budget, and reporting—without the cost and ramp of a full-time CTO. Escalation into hands-on work is available through Managed IT when you need it.

Who do staff call when something breaks?

Use the Client Support portal for routine requests. For anything urgent, call (480) 454-8787. Support hours are Monday to Friday, 7 a.m. to 6 p.m. Arizona time. Target response times: urgent within 1 hour, high priority within 2 business hours, routine within 1 business day.

Do you sign a Business Associate Agreement (BAA)?

A BAA is available on request. We practice HIPAA-minded operations and do not claim to be “HIPAA certified.”

Where do you provide coverage?

On-site teams in Arizona, Utah and Colorado, with remote support and project delivery nationwide.

Next step

Start with a Technology Diagnostic

Clarity before spend. Tell us about your practice or group—we’ll outline next steps for a structured assessment. Prefer email? hello@docuticket.com. Or call (480) 454-8787.

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